Tuesday, August 11, 2009

Try Not to Bug Your Customers when Marketing

I know, I know, this seems like a no-brainer, but it's so easy to get out of hand.

Once you have your business all set up, your mass email marketing templates crafted, your Facebook business account started and your focused Twitter accounts ready to go, it's hard not to want to jump all over the people you know like an enthusiastic puppy.

Some important things to remember:
  • You don't have any customers. Unless you've purchased a working business, the people you're pinging, harassing, and advertising to are your friends and family. If you're careful they'll support you and pass along the word. If you're not, they might love you, but they will eventually tune you out. Just like when you were a whiny teenager.

  • Start Slowly. Taking time to do test cases when you first start is a smart way to build your business. Share with your friends and family first (sparingly), then branch out slowly to other methods of marketing. This will allow you to deliver the level of service that you had intended.

  • Let Your Customers Boss You Around. You have no idea which products will take off. What you might think is awesome might not resonate with your customer. Be flexible and let your customer tell you what they want. They'll make sure you're successful, if you let them.

  • Spread the Love Around. Be sure to fill out your inventory. Whether that is blog postings, business listings, physical product, or virtual product, you'll want to have something to offer people coming to your site. You don't want your first customers to be disappointed customers.

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